For the
time being, I resumed friendship with Aman. I would begin the day by chatting
with her over the phone. It felt so good. But things changed and we soon were on
a collision course. The purpose of this book is not to explain how things
changed between me and her. Those are beyond the scope of this narrative. I had
not realized that our friendship was still fragile. Though we continued to work
in the same team yet we weren’t on talking terms. We both tried yet it didn’t
work out. I suppose it is difficult to regain a trust once lost. I had learnt
the principles of life the hard way. But this was not going to be the last of
my romance to go kaput. The last was yet to come. And what a last!!
Our ramp up period went hay wire. We were at the mercy of Fang. The difficult part was we weren’t aware of how the system worked in this process. I for one felt handicapped as I had no one to turn to. It was frustrating. For the most part of the day, we were confined and isolated in our bay, engrossed in processing claims. We had no seniors to guide us through the mess. I firmly believe there is no crime committed without evidence. There had to be proof, however insignificant it may be. In this case, it was just a matter of time and hard work, before the bones came tumbling out.
The
training lasted for three months and from the month of October, our on-the-job
training began. I had a good rapport with Dakur Danda, my team leader. For our
ramp up, Fang Vome assisted us in our insurance claims processing. He was a
senior specialist with good product knowledge. Within a few days into the ramp
up, Fang began to be partial towards Aman, in the sense that he used to assist
her more than the rest of the team. We brought the matter to Dakur. He would
have a word with Fang, which obviously, didn’t had any effect on him for he
continued to favor Aman. He taught her complex claim processing skills and gave
her tips to better production even going to the extent of processing her quota
of claims, to the neglect of the team. It was all about Aman and Fang in the
team. We, the team members bore the brunt. We continued to bring this issue to Dakur
but he demanded a proof. He would not take any action against Fang until we furnished a proof. We hadn’t had a proof.
Our ramp up period went hay wire. We were at the mercy of Fang. The difficult part was we weren’t aware of how the system worked in this process. I for one felt handicapped as I had no one to turn to. It was frustrating. For the most part of the day, we were confined and isolated in our bay, engrossed in processing claims. We had no seniors to guide us through the mess. I firmly believe there is no crime committed without evidence. There had to be proof, however insignificant it may be. In this case, it was just a matter of time and hard work, before the bones came tumbling out.
